Effective Date: March 12, 2026
Last Updated: March 15, 2026
1. Introduction
This Refund and Returns Policy (the “Policy”) governs the return of merchandise purchased from Garden Lee Corporation (“we,” “us,” or “our”) via our online store at www.gardenleecorp.com. We strive to ensure your complete satisfaction with our quality garden tools. By making a purchase, you agree to be bound by the terms outlined below. Please read this policy carefully before placing an order.
2. Core Policy: Exchanges and Store Credit, Not Monetary Refunds
Our primary goal is to provide you with high-quality products that serve your gardening needs. We are confident in the performance of our tools. Therefore, we designed this policy to prioritize your long-term satisfaction and inventory sustainability.
Key Policy Statement: We do not offer “refund-only” (direct monetary reimbursement to the original payment method) for standard returns based on change of mind, size, color, or similar buyer’s remorse.
Our standard resolution for eligible returns is to provide a replacement of the item or store credit for future purchases on our website. We find this approach encourages thoughtful purchasing and allows us to better serve our gardening community by maintaining product availability for exchanges.
3. Eligibility Criteria for Returns
To qualify for a return resulting in an exchange or store credit, the item must meet all of the following conditions:
- Return Window: You must initiate a return request within 30 calendar days of the item’s delivery date.
- Product Condition: The item must be unused, in its original, saleable condition, and returned in the original manufacturer’s packaging. All tags, labels, manuals, and protective materials must be intact and included.
- Proof of Purchase: You must provide a valid order number or original sales receipt.
- Non-Returnable Items: The following items are FINAL SALE and cannot be returned unless defective upon arrival:
- Clearance, “final sale,” or specially marked discounted items.
- Any product that has been used, assembled, installed, or soiled.
- Products where the original packaging seal has been broken (e.g., certain tool sets for safety and hygiene reasons).
- Digital products or downloadable content.
- Gift cards.
4. Step-by-Step Returns Process
Follow these steps for a smooth return experience:
Step 1: Request a Return Authorization (RMA Number)
You must contact our Customer Service team before sending any items back. Unauthorized returns will not be accepted.
- Contact Method: Email us at eaticial@gardenleecorp.com or call us at +1-514-993-2626.
- Required Information: Please provide your order number, the specific product(s) you wish to return, and the reason for the return. Our team will then provide you with a unique Return Merchandise Authorization (RMA) number and detailed return instructions.
Step 2: Package and Ship the Item
- Securely repack the item(s) in the original manufacturer’s box, including all accessories, documentation, and free gifts.
- Enclose a copy of your order confirmation or packing slip inside the package.
- Clearly write your RMA number on the outside of the shipping box in a visible location.
- Ship the package to our returns center address, which will be provided with your RMA instructions. We highly recommend using a trackable and insured shipping service, as you are responsible for the item until it reaches our warehouse.
Step 3: Inspection and Resolution
Once we receive your return, our team will inspect it within 5-10 business days.
- If Approved: We will notify you via email and proceed with your requested resolution:
- Exchange: The replacement item will be shipped to you. Any price difference will be handled via store credit or an additional charge.
- Store Credit: A digital store credit voucher for the value of the returned item (excluding original shipping costs) will be issued to the email address on file.
- If Denied: If the returned item does not meet our eligibility criteria, we will contact you. You may choose to have the item shipped back to you at your expense, or you may forfeit the item.
5. Special Circumstances: When Monetary Refunds May Apply
A monetary refund to the original payment method is considered only in the following specific, verifiable scenarios and is not available for standard change-of-mind returns:
- Defective, Damaged, or Incorrectly Shipped Items: If your item arrives damaged, is faulty, or is materially different from its product description, you must notify us within 48 hours of delivery. Please provide photographic evidence. Upon confirmation, we will arrange a prepaid return label. In these cases, you may choose: (a) a full monetary refund (including applicable taxes and shipping fees), (b) a replacement of the exact item, or (c) store credit.
- Our Error: If we ship the wrong item, we will cover all associated shipping costs and offer you a choice of a full monetary refund, an immediate replacement of the correct item, or store credit.
6. Store Credit Details
- Issuance: Store credit is issued electronically as a unique one-time-use code sent to your registered email address.
- Value: The credit amount equals the purchase price of the returned item(s), minus any original shipping charges (unless the return is due to our error or a defective product).
- Usage: It is valid indefinitely and can be applied to future purchases on www.gardenleecorp.com during checkout.
- Transferability: Store credit is non-transferable, cannot be exchanged for cash, and cannot be used to purchase gift cards.
7. Shipping and Associated Fees
- Return Shipping Costs: For standard returns, the customer is responsible for all costs associated with returning the item(s). These costs are non-refundable.
- Original Shipping Fees: Shipping and handling charges paid on the original order are non-refundable for standard returns.
- Restocking Fee: We do not charge a restocking fee for approved, eligible returns.
- Exchange Shipping: For exchanges due to our error or a defective product, we will cover the shipping costs for the replacement. For customer-initiated exchanges, standard shipping rates apply for shipping the new item.
8. Processing Timelines
- Inspection & Approval: Please allow 5-10 business days after we receive your return for the inspection and approval process.
- Store Credit Issuance: Digital store credit is typically issued within 2-3 business days after your return is approved.
- Exchange Shipment: Once a return is approved and the exchange is confirmed, the replacement item will be shipped within 1-3 business days. Standard shipping times apply for delivery.
- Monetary Refunds (Applicable Cases): If approved, a monetary refund will be processed to your original payment method within 5-10 business days after return approval. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
9. Contact Information
If you have any questions about this policy or wish to initiate a return, please contact us at:
Garden Lee Corporation
Address: 126 Helendale Avenue, Toronto, ON M4R 1C7, Canada
Phone: +1-514-993-2626
Email: eatical@gardenleecorp.com
Website: www.gardenleecorp.com