Effective Date: March 12, 2026
Last Updated: March 15, 2026
Welcome to Garden Lee Corporation. This Shipping Policy outlines the shipping methods, costs, timelines, and other important details for orders placed on our official e-commerce website at www.gardenleecorp.com. By placing an order, you agree to the terms and conditions set forth in this policy, so please review it carefully.
1. Shipping Destinations
We are proud to ship our quality garden tools and products to customers across Canada and the contiguous United States. We are constantly evaluating our logistics capabilities and will announce on our website if we expand our shipping services to additional regions. At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or international destinations outside of Canada and the U.S.
2. Order Processing & Handling Time
All orders are processed and prepared for shipment from our fulfillment center within 1-2 business days (Monday through Friday, excluding Canadian national holidays and weekends) after we receive order confirmation and payment authorization. This time is required for order verification, packaging, and quality checks to ensure your products arrive in perfect condition.
Orders placed after 12:00 PM Eastern Time (ET) or on weekends/holidays will begin processing on the next business day.
3. Shipping Methods, Delivery Timelines & Costs
Shipping costs are calculated at checkout based on the selected service, package dimensions, weight, and the destination’s delivery address. The final shipping cost will be clearly displayed before you complete your purchase.
Standard Shipping (Canada & USA):
- Estimated Delivery: 7-14 business days after processing.
- Service: Typically delivered via Canada Post (within Canada) or USPS/regional carriers (to the USA). A tracking number is provided, but delivery updates may be limited.
Expedited Shipping (Canada & USA):
- Estimated Delivery: 3-7 business days after processing.
- Service: Faster delivery via carriers like UPS Ground or Purolator. Includes full tracking information and may require a signature upon delivery. This is our recommended option for timely delivery.
Express Shipping (Major Metro Areas, Canada & USA):
- Estimated Delivery: 1-3 business days after processing.
- Service: Premium overnight or 2-day service via carriers such as FedEx Express or UPS Express for most major metropolitan areas. Includes comprehensive tracking and signature confirmation. Subject to availability and must be ordered before 12:00 PM ET for same-day dispatch.
Please Note: All delivery times are estimates and are not guaranteed. Transit times may be affected by factors beyond our control, such as carrier delays, weather, customs clearance (for US orders), incorrect addressing, or peak holiday periods.
4. Free Shipping Promotion
We periodically offer Free Standard Shipping on orders that meet a minimum purchase value. Details of any active free shipping promotion will be clearly advertised on our homepage, product pages, and during the checkout process. Free shipping promotions apply only to Standard Shipping within the advertised region (e.g., Canada) and do not apply to Expedited or Express shipping options.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. Please allow up to 24 hours for the tracking information to become active in the carrier’s system. You can also check the status of your order by logging into your account on our website.
6. Shipping Address Accuracy & Delivery Instructions
- Address Accuracy: You are solely responsible for ensuring that the shipping address you provide during checkout is complete, accurate, and deliverable. Please double-check your address, including apartment/suite numbers and postal/ZIP codes.
- Address Corrections: Contact us immediately at eaticial@gardenleecorp.com if you need to correct an address. If the order has not yet entered the shipping process, we will attempt to update it. We are not liable for packages shipped to an incorrect or incomplete address provided by the customer.
- Delivery Issues: If a delivery attempt is unsuccessful (e.g., no one is available to sign, inaccessible location), the carrier will typically leave a notice with instructions for pickup or redelivery. Packages that are unclaimed, refused, or deemed undeliverable will be returned to us. In such cases, the customer will be responsible for any return shipping fees and/or reshipment charges.
7. International Shipments (USA) & Customs Duties
For orders shipped to the United States:
- Duties & Taxes: The recipient is responsible for paying any and all applicable import duties, taxes (including but not limited to HST, GST, PST, or local sales taxes), customs clearance fees, or other charges levied by the destination country. These fees are not collected or controlled by Garden Lee Corporation and will be billed directly by the shipping carrier or customs authority upon the package’s arrival. We recommend checking with your local customs office for estimates.
8. Damaged, Lost, or Stolen Packages
- Damaged on Arrival: If your package arrives visibly damaged, please note the damage with the delivery driver if possible and contact our Customer Service team within 48 hours of delivery at +1-514-993-2626 or eaticial@gardenleecorp.com. Provide photos of the damaged package and its contents. We will work with the carrier to file a claim and arrange for a replacement or issue store credit.
- Lost in Transit: If your tracking information shows no movement for an extended period (typically 5-7 business days beyond the estimated delivery date), please contact us. We will initiate a trace with the carrier. If the package is confirmed lost, we will, at our discretion, reship your items or provide store credit.
- Stolen Packages: Garden Lee Corporation is not responsible for packages that are stolen after being marked as “delivered” by the carrier to the address provided. We recommend selecting a secure delivery location or using carrier delivery instructions if you are not available to receive the package.
9. Order Changes, Cancellations & Returns
- Changes & Cancellations: To modify or cancel an order, please contact us as soon as possible. We can only accommodate changes if the order status is still “Processing” or “Pending.” Once an order status changes to “Shipped,” it can no longer be canceled or modified.
- Returns: All returns are governed by our separate Refund and Returns Policy. For returns not due to our error or a defective product, the customer is responsible for the cost of return shipping. Original shipping fees are non-refundable for standard returns.
10. Contact Us
For any questions regarding this Shipping Policy, your order status, or shipping-related inquiries, please contact our dedicated support team at:
Garden Lee Corporation
Address: 126 Helendale Avenue, Toronto, ON M4R 1C7, Canada
Phone: +1-514-993-2626
Email: eatical@gardenleecorp.com
Website: www.gardenleecorp.com
11. Policy Updates
We reserve the right to update this Shipping Policy at any time to reflect changes in our shipping carriers, costs, delivery areas, or business practices. The latest version will always be posted on this page with an updated “Last Updated” date. Your continued use of our Site and services after any such changes constitutes your acceptance of the new Shipping Policy.